Case study · Indirect tax & litigation
How DAKSM plans ahead of every hearing with ERPCA.
CA Jignesh Kansara's firm handles GST, realty and service tax litigation across Mumbai, Delhi and Noida. After products that were neglected once sold, ERPCA's planning, task tracking and analytics gave the team a clear view of every deadline.
CA Jignesh Kansara, Partner, DAKSM
CA Jignesh Kansara
Partner, DAKSM
The firm background
Who they are
CA Jignesh Kansara is a partner at DAKSM and specialises in indirect tax, with a focus on GST, realty and service tax, along with litigation advisory and consultancy.
With a team handling litigation cases and advisory work, advance planning and efficient task tracking were essential.
- Firm
- DAKSM
- Offices
- Mumbai, Delhi and Noida
- Practice
- Indirect tax (GST, realty, service tax), litigation and advisory
- Found ERPCA
- Referral from another CA
Operational bottlenecks
The challenges before ERPCA
Software that stopped improving
He had tried multiple products, but many providers neglected them after the initial launch.
Maintenance and update issues
The tools he used had ongoing problems with maintenance and updates.
Hearings leave no room for slips
Timely preparation for hearings and compliance matters was imperative, so nothing could fall through the gaps.
Last-minute rushes
Without forward planning, work bunched up ahead of commitments.
The ERPCA implementation
A dashboard for planning, not just tracking
Meeting Sujeet Karn through a referral was "a game changer". The personal touch and a listening ear to his problems with other products convinced him to try ERPCA, and its dashboard and scheduling became the centre of the practice.
Task management
Tasks are created and tracked so nothing falls through the gaps, critical for hearing preparation.
Planning and preparation
Advance planning prevents last-minute rushes and keeps the team prepared for every commitment.
Efficiency and resources
Insight into how long tasks take helps allocate people and manage workloads.
A preventive tool
ERPCA highlights discrepancies and hold-ups in task completion, so problems are solved early.
Analytics
Reports show trends over time, help predict task durations and resource needs, and flag issues early.
Mobile app
Jignesh prefers the desktop for in-depth analysis; younger team members use the app for attendance and task updates.
On the future of the profession
Jignesh believes AI and technology will play a significant role in the future of the CA profession, but that a personal touch with clients and being accessible to them remain crucial.
Documented practice outcomes
What changed for the firm
A clear view of deadlines
The dashboard and scheduling show upcoming deadlines and tasks across the team.
Better use of people
Task-duration insight improved resource allocation and helped the firm meet deadlines.
Issues caught early
Discrepancies surface before they become problems, improving overall productivity.
Feedback to our product team
He suggested a quotation feature, so a firm can go from quote to invoice inside ERPCA.
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