The role
Be the person our customers call. You will onboard new firms, answer their questions, solve problems quickly and keep them using ERPCA for years. Our first customer is still with us, and this role is why.
What you will do
- Onboard new firms: set up their account, import data and train partners and staff.
- Handle support requests by phone, email, chat and WhatsApp within agreed response times.
- Diagnose issues, reproduce them and work with the development team until they are fixed.
- Run regular check-ins with key accounts and spot firms at risk of leaving early.
- Drive renewals and identify upgrades and add-ons that genuinely help the customer.
- Write and update help-centre guides from the questions customers actually ask.
What we are looking for
- 2–4 years in customer success, account management or software support for a B2B product.
- Patient, clear communicator in English and Hindi; Marathi a plus.
- Comfortable learning software in depth and teaching it to others.
- Organised: you track every open issue to closure.
- Basic understanding of accounting, compliance or office workflows.
Nice to have
- + Experience supporting CA firms, accounting software or ERP.
- + Familiarity with ticketing and CRM tools.
- + Experience creating training material or videos.
What you get
Ownership of real work that 2,500+ firms use
Direct access to the founders and quick decisions
Deep knowledge of the CA, tax and compliance domain
Salary based on experience, discussed at the first call